Privacy Policy

Reveon Health — Privacy Policy

Effective date: 25 Dec 2025 Legal entity: Reveon Edge, LLC; support@reveonhealth.com 

1) Scope

This Privacy Policy explains how Reveon Edge, LLC (“Reveon,” “Reveon Health,” “we,” “us”) collects, uses, shares, and protects Personal Information when you visit our websites, use our apps and services (the “Services”), contact us, or otherwise interact with us. 

2) Summary

  • We collect only what we need to run the Service: account info, payment details (via Stripe), and technical/usage logs.
  • We do not collect or process PHI and we do not build profiles from your content.
  • We use trusted service providers (e.g., Clerk for authentication and login, and Stripe for payment processing).
  • You can access, correct, or delete your info and opt out of certain processing as described below.
  • We do not sell your Personal Information.
  • We do not share Personal Information for advertising.

3) Information we collect

3.1 You provide to us

  • Account & contact: name, email, organization, role, SSO identifiers.
  • Billing: payment method, billing address, tax IDs (processed by Stripe; we receive limited billing metadata).
  • Support & feedback: messages, tickets, survey responses.

3.2 Collected automatically

  • Device & usage: IP address, device/browser type, OS, app version, pages viewed, session timestamps, referring/exit pages, clickstream.
  • Diagnostics: error logs, performance metrics, feature flags.
  • Cookies & similar tech: to keep you signed in, remember preferences, and measure usage. See Cookie Notice (§11).

3.3 From third parties

  • Identity & auth from Clerk (e.g., verified email, SSO assertions).
  • Payments from Stripe (e.g., transaction ID, last4, status).

4) Information we do not collect

  • No PHI/HIPAA data. We do not access, store, or process Protected Health Information.
  • No sensitive personal info by default (e.g., precise geolocation, race/ethnicity, union membership). 

5) How we use Personal Information

  • Provide, secure, and maintain the Services (auth, account management, payments, fraud prevention).
  • Analyze feature adoption, troubleshoot, and improve performance.
  • Communicate about updates, security alerts, and administrative messages.
  • Provide customer support and fulfill requests.
  • Comply with law, enforce Terms, and protect rights, safety, and property.

6) How we share information

We do not sell Personal Information. We share it in conjunction with our service providers only as needed to provide the Services:

  • Service providers / processors under contract:
  • Authentication: Clerk
  • Payments: Stripe
  • Hosting/Cloud: AWS
  • Legal/compliance: to comply with law, legal process, or enforce our Terms, or to protect users, us, or the public.

Cross-context behavioral advertising:

  • We do not share Personal Information for cross-context behavioral advertising.

7) Retention

We keep Personal Information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Typical retention:

    • Account & billing records: subscription term + 1 year.
    • Logs/telemetry: 180 days unless needed for security or troubleshooting.
    • Support tickets: 2 years.

When no longer needed, we delete or de‑identify data.

8) Security

We use administrative, technical, and physical safeguards appropriate to the nature of the data, including encryption in transit, access controls, audit logging, and least‑privilege practices. No system is 100% secure; please use a strong, unique password and enable available security features (e.g., MFA).

9) Your choices & rights

  • Access/Correction/Deletion. You can access and update account info in‑app or by contacting support@reveonhealth.com. You may request deletion, subject to legal or contractual obligations.
  • Marketing. Opt out of non‑transactional emails via the unsubscribe link.
  • Cookies. Manage preferences via your browser settings.

10) Children’s privacy

Our Services are not directed to minors and we do not knowingly collect Personal Information from children under 16. If you believe a minor provided Personal Information, contact us—we will delete it.

11) Cookies & tracking

We use:

    • Strictly necessary cookies (authentication, security).
    • Functional cookies (preferences).
    • Analytics cookies (aggregate usage, performance).

Our Services may link to third‑party sites or services. Their privacy practices are governed by their own policies; please review them.

13) Changes to this Policy

We may update this Policy from time to time. If we make material changes, we will provide notice (e.g., in‑app notice or email) and indicate the Effective date at the top.

14) Contact us

Questions or requests? support@reveonhealth.com